Terms & Conditions
These Terms and Conditions (‘the Terms’) govern the users (‘you’ or ‘your’) use of the website www.geniebeauty.co.uk (‘the website’) and your relationship with Graphters Ltd (trading as Graphters Ltd) whose registered office is at 41 Holemthorpe Avenue, Redhill, Surrey, RH1 2NB.
By using the Website you agree to be bound by these Terms.
We reserve the right to:
- Update these Terms at anytime without notification. It is your responsibility to check for such changes. The changes will apply to the use of the Site.
- If you do not wish to accept the new Terms, you should not continue to use the Website. Your use of the website indicates your agreement to be bound by the Terms.
You warrant that:
- The personal information which you are required to provide when you register is true, accurate, current and complete in all respects and that you are not impersonating any other person or entity.
Please note: The products purchased on this site are for private and domestic use only and are not for re sale. You will notify us immediately of any changes to the personal information by contacting our Customer Service team via email on email@example.com.
All prices on our website are inclusive of VAT in GBP for deliveries within mainland UK only. We reserve the right, however, to change prices at any time without notice to you.
Any major credit or debit card, except American Express, can make payment. Payment will be debited and cleared from your account before the dispatch of your goods or provision of the service to you.
In the unlikely event that the price shown on the checkout page is wrong, please email us on firstname.lastname@example.org so we can correct this for you. We always try and ensure that the prices shown on our Site are accurate, but occasionally, genuine errors may occur. If we discover in your order, we will let you know as soon as possible and give you the option of reconfirming your order at the correct price. Alternatively, you can cancel your order. If you cancel your order and you have already paid for the goods, then you will receive a full refund within 5-7 working days.
By making payment, you confirm that the credit or debit card being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.
By confirming the order, it becomes legally binding. It is your responsibility to ensure all details provided are correct and that you have the necessary credit limits and / or authority to make payment. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the specified delivery address. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either change or cancel your order.
Please note: Orders are processed between 9AM – 5:30PM Mon-Fri. All orders are subject to acceptance and availability.
Cancellations and Refunds
You have a right to return your order within 14 days of arrival. All goods must be in their original, unopened and unused condition. Please see our Returns and Replacement Policy for full details.
Orders placed before 12pm GMT will be dispatched the same day. If you wish to cancel your order, you will need to do so quickly. We offer a 1-hour time frame for this. Please email email@example.com notifying us of the matter. If you cancel your order and you have already paid for the goods, then you will receive a full refund within 5-7 working days.
Orders under £50 in the UK are sent by a standard Royal Mail second-class delivery postage for an additional charge of £3.95 and will take 3-5 working days to arrive. Orders over £50 in the UK are sent free of charge also on a standard Royal Mail second-class delivery postage.
Please note: Orders must be placed before 12pm GMT Monday to Friday in order to qualify for next day shipping. We ship Monday to Friday and our offices our open from 09:00am to 17:30pm GMT.
Due to the current COVID-19 outbreak, dispatched orders may take longer than usual. Please note at present our next day delivery service will not be available as we cannot guarantee that our third party delivery services will not experience delays. We apologise for any inconvenience with regards to standard delivery and hope to reinstate next day shipping soon.
If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media. You agree Genie and its distributor Graphters Ltd have the right to use the name that you submit in connection with such content, if they choose. Use of the content and material you supply does not breach any applicable Genie guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory).
Gifts with Promotions
When offering a free gift with a product, we shall only provide one free gift per transaction (irrespective of how many products are purchased). The free gift is subject to availability and we reserve the right to change the free gift for an alternative gift.
All data you transfer via our Site is protected by the use of SSL (Secure Sockets Layer) technology. Any information provided by you is stored in a secure database at our location. Genie Beauty UK and Graphters Ltd commit itself to preserve the legal determination of data safety, especially also the security of telecommunications. Personified data could be used for special advertising activities. The customer is able to reject this anytime by mail or e-mail to Genie.
Eligibility To Purchase
To be eligible to purchase goods on this website and lawfully enter into and form contracts on this website under UK law you must:
- Be 18 years of age or over.
- Register your real name, address, phone number, e-mail address any other details requested.
By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information. For us to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
For your own safety we recommend that you read carefully all information printed either on the packaging, or in the leaflet that is included in the product.
Law And Jurisdiction
These terms shall be governed by and construed in accordance with the laws of the UK, any disputes will be decided only by the UK courts.
These Terms form the entire basis of any agreement reached between you and us.
If you have any questions about our Terms & Conditions, please contact us on:
Email: Graphters Ltd, 41 Holmethorpe Avenue, Redhill, RH1 2NB
Tel: +44 (0)1737 222563
Hours: 9AM – 5:30PM PST